SHIPPING & DELIVERY

We ship Strawberry Secrets orders from Belgium to a wide range of European and international destinations.

Shipping confirmation & tracking

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking link.

If you have not received this email, please check your spam or junk folder.

Shipping partners

We work with selected shipping partners depending on the destination and the delivery option available.

The available shipping method and the exact shipping cost will always be shown at checkout before you complete your order.

Shipping costs

All prices shown to customers within the European Union include applicable VAT.

Shipping costs depend on the country of destination and are displayed at checkout.

Where free shipping is available above a certain order value, the applicable threshold is shown during checkout.

Shipping rates

The exact shipping cost applicable to your order will always be displayed at checkout before you complete your purchase.

For deliveries outside the European Union, import VAT, customs duties and/or handling fees may apply. Unless expressly stated otherwise at checkout, these charges are not included in the prices above and are the responsibility of the customer.

Estimated delivery times

Estimated delivery times start from the moment your order has been dispatched from our warehouse.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays or exceptionally busy periods.

European Union

For deliveries within the European Union, there are no customs duties or import charges for the customer.

Countries outside the European Union

Orders shipped to destinations outside the European Union may be subject to import VAT, customs duties, handling fees or other local charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the price paid to Strawberry Secrets and are the responsibility of the customer.

The amount of any such charges is determined by the authorities and/or customs procedures of the destination country. Strawberry Secrets has no control over these charges and cannot predict their amount.

Delivery address

Please make sure that your delivery address is complete and correct when placing your order.

Strawberry Secrets cannot be held responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Questions about your delivery?

If you have any questions about your shipment, please contact us at:

service@strawberrysecrets.com