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frequently asked questions
Service
If you would like to request an exception on our return policy, you can use the form 'REQUEST A RETURN' on our home page.
If you have other questions you can contact our service centre who is available on Wednesdays from 10 a.m. till 5 p.m. Your request will be answered as soon as possible.
service@strawberrysecrets.com
+32470183258
KBO0790700547
Just add your email address to the spare field on the right bottom of
the Strawberry Secrets page and click the black arrow button next to it. You can also subscribe to the newsletter during the registration process of "my
account".
In the newsletter you can find a cancellation link at the bottom area of your email. If you click on the link you will be deleted of the newsletter
mailing list.
My account - Log in / Sign up
"My account" is a user account, you can create it in our online shop. This way the order processing will be faster and easier and you have an overview of your orders.
To sign up you need to add your first and last name, your email address and you need to choose a password. We also need your agreement to our terms and conditions and privacy policy.
"My account" offers lots of benefits and simplifies your future orders, as you can save delivery address, payment method etc. All your personal data will be available with one click for your next shopping. In addition you always have the opportunity to check your order status and delivery status.
Yes, during the ordering process you can choose the option "ordering without registration".
On the "my account" Login page you can click the link "forgotten my password" to request a new one. Therefor you need to add your registered email address, so we can send you the link to reset your password.
ORDERS
• Add your article in the desired size to your cart with clicking the button "add to cart". Afterwards continue to checkout.
• With the next step you can either login to your personal user account, sign up for one or proceed the order without a registration.
• Now you need to add the invoice and delivery address and choose a delivery method.
• Afterwards you can add your desired payment method.
• Please double check your entered details with the next step. You can complete your order with clicking the button "buy now".
• As soon as we receive your order, we will send you an email with the order confirmation.
As soon as we receive your order, we will send you an email with the order confirmation.
You can change or cancel your order according to the European legislation. If you have questions you can contact our support centre: service@strawberrysecrets.com
You can always check your order status under "my account" in the section "orders"
No, there is no minimum order for orders in the Strawberry Secrets B2C online shop.
PAYMENT
We accept payment by credit card, PayPal and Shopify payments.
The security within the online shopping process is really important to us. All transactions are processed with secure payment systems. The confidential data will be encrypted and directly transmitted to the bank.
DELIVERY
Shipping costs:
Free shipping from €150
- Belgium, € 7,5
- Germany 10,51 €
- The Neterlands 9,75 €
- France 11,8 €
- UK 17,55 €
- Italy 17,55 €
- Spain 17,49
The rest of Europe 20 €
The rest of the world 35 €
Usually the standard delivery takes 2-5 working days.
Once your order is shipped, you will receive an email with a link to track
your shipment. The status of your order will always be shown in "your
account" under "orders" as well.
RETURNS
For hygienic reasons, lingerie and swimwear can not be returned.
Therefore we offer the free use of the Shavatar online sizing app, developed at the University of Antwerp to guarantee that you order the right size. In case of doubt, you can always contact us first on service@strawberrysecrets.com or Instagram, we are very happy to help!
For our other products or if you think you have reasons for an exception, you can easily contact us on service@strawberrysecrets.com or request an exchange here:
https://www.strawberrysecrets.store/a/returnzap
As a start-up we do not accept ordering multiple items to try at home and only keeping the right ones as some large brands do. You can come to our flagship store for a full shopping experience.
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