Terms & Conditions
OUR BUSINESS POLICY
1.
Strawberry Secrets is a company under Belgian legislation, registered in Antwerp under registration number 0790.700.547, with its registered office at Lijsterbeslaan 8, 2950 Kapellen. This company specializes in the retail sale sector.
2.
Strawberry Secrets sells products on the www.strawberrysecrets.com website through its own e-commerce activity exclusively to consumers.
3.
By "Consumer," we mean any natural person who is not acting for professional or business purposes. If you are not a "Consumer," we kindly ask you to refrain from entering into commercial transactions on www.strawberrysecrets.com.
4.
Considering the business policy described above, Strawberry Secrets reserves the right not to process orders from individuals who do not meet the "Consumer" criteria or for orders that do not comply with its business policy.
5.
These general terms and conditions of sale exclusively govern the offer, transfer, and acceptance of purchase orders for products on www.strawberrysecrets.com for www.strawberrysecrets.com users.
PURCHASING ON THE LISON E-BOUTIQUE
1.
The website provides a summary of the General Terms and Conditions of Sale, as well as information on the essential characteristics of each ordered product and its price (including applicable taxes or fees), the payment methods that can be used to purchase each product, the delivery terms for purchased products, the delivery fees, the conditions for exercising your right of withdrawal, and finally, the return terms and conditions for purchased products.
2.
The contract is concluded when Strawberry Secrets receives your order form electronically and once the accuracy of the order data has been verified.
3.
Before proceeding with the purchase of products by submitting the order form, you will be asked to carefully read the General Terms and Conditions of Sale. By validating the order, you expressly accept the General Terms and Conditions of Sale.
4.
The order form will be stored in our database for the time necessary to process the orders and in accordance with legal time limits. You can access your order form by consulting the "Your Account / Your Orders" section.
5.
Before submitting the order form, you will also be asked to identify and correct any input errors.
6.
The available language for concluding the contract with Strawberry Secrets is English.
7.
Once the contract is concluded, Strawberry Secrets will take care of your order.
8.
The products will be shipped to the delivery address you provided in your profile.
Deliveries are made throughout Belgium and internationally. The products will be delivered within a reasonable timeframe, starting from the close of the sale and after the validation of the order by the customer. The package will be delivered within 2 to 6 business days in Belgium and 8 to 10 days internationally (excluding Saturdays, Sundays, and holidays).
The package will be delivered to the delivery address indicated by the customer at the time of the order, against a signature. In case of absence, a delivery notice will be left in the mailbox, indicating the post office where the package can be picked up.
9.
In the event that the products presented on www.strawberrysecrets.com are no longer available or for sale at the time of your last access to the website or when submitting the order form, Strawberry Secrets must promptly communicates to you, and in any case, within thirty working days from the day following your order, the possible unavailability of the ordered products. If the order form is submitted and the price is paid, Strawberry Secrets will refund the amount you have paid if no alternative product is available.
10.
By electronically submitting the order form, you accept the General Terms and Conditions of Sale and commit to observing these conditions in your relationship with Strawberry Secrets. If you disagree with any of the terms stated in the General Terms and Conditions of Sale, we invite you not to submit your order form for the purchase of products on www.strawberrysecrets.com and to contact our customer service by mail on Wednesdays on service@strawberrysecrets.com.
PRODUCT WARRANTIES
1.
Strawberry Secrets exclusively sells high-quality products. These products are purchased directly by Strawberry Secrets from carefully selected fashion houses, producers, and retailers known for their rigorous quality controls.
2.
Strawberry Secrets does not sell used products.
3.
The essential characteristics of the products are presented on www.strawberrysecrets.com within each product page. However, the images and colors of the products for sale on www.strawberrysecrets.com may not correspond to the actual colors due to variations in Internet browsers and screens. Therefore, photographs do not have contractual value.
PRODUCT PRICES
1.
Prices are displayed in euros or local currencies, including VAT, and excluding delivery charges, unless otherwise stated. Delivery charges are indicated during the order process.
2.
The prices indicated take into account the VAT applicable on the day of the order. If the rate were to change, these changes could be reflected in the price of the items without prior notice to the customer.
3.
Strawberry Secrets reserves the right to modify its prices at any time. The products will be invoiced based on the rates in effect at the time of the order registration.
PAYMENTS
1.
Payment is made online by credit card, PayPal account, credit card via PayPal (accepted cards include Visa, Maestro/Mastercard).
2.
For the payment of the product price and shipping costs, you can follow the instructions indicated in your order form.
3.
In case of payment by credit/debit card, the financial information (e.g., credit/debit card number or expiration date) will be transferred through an encrypted protocol to PayPal or other banks providing services related to remote electronic payment, without third parties having access to it under any circumstances. Such information will only be used by Strawberry Secrets to complete the procedures related to your purchase or issue refunds in the event of product returns in accordance with the right of withdrawal or if it is necessary to prevent or report fraud on www.strawberrysecrets.com to the police.
4.
The price for the purchase of products and shipping costs, as indicated on the order form, will be debited from your current account at the time of purchase.
SHIPMENTS AND RETURNS
1.
Returns are at the customer's expense.
2.
Return or exchange requests must be made by the online button REQUEST A RETURN on the website www.strawberrysecrets.com email within a period of 14 days from the receipt of the merchandise. An exchange will be issued after the receipt and verification of the package in perfect condition.
3.
All products sold on the site can be returned, except the products that fall under the legal exemption (hygiene). The returned products must be in perfect resale condition, in their original packaging, and with their labels attached. For hygiene reasons, products must be returned with their intact hygienic protection.
Any damaged, incomplete, or improperly packaged products, as well as products with damaged original packaging or labels, will not be exchanged or refunded.
Shipments and returns are an integral and substantial part of these General Terms and Conditions of Sale, and their knowledge and acceptance are assumed when placing an order.
